{"id":1972,"date":"2026-03-31T07:30:11","date_gmt":"2026-03-31T10:30:11","guid":{"rendered":"https:\/\/echoccs.com\/wp-blog\/?p=1972"},"modified":"2026-03-31T07:34:52","modified_gmt":"2026-03-31T10:34:52","slug":"sesin-gucu-yapay-zeka-ile-bulusuyor-voiceai-ve-basari-hikayemiz","status":"publish","type":"post","link":"https:\/\/echoccs.com\/wp-blog\/index.php\/2026\/03\/31\/sesin-gucu-yapay-zeka-ile-bulusuyor-voiceai-ve-basari-hikayemiz\/","title":{"rendered":"Sesin G\u00fcc\u00fc Yapay Zeka ile Bulu\u015fuyor: VoiceAI ve Ba\u015far\u0131 Hikayemiz"},"content":{"rendered":"\n

De\u011ferli \u00c7al\u0131\u015fma Arkada\u015flar\u0131m\u0131z \/ \u0130\u015f Ortaklar\u0131m\u0131z,<\/p>\n\n\n\n

Bu haftaki b\u00fcltenimizde oda\u011f\u0131m\u0131z, \u00e7a\u011fr\u0131 merkezi ve m\u00fc\u015fteri hizmetleri operasyonlar\u0131nda sesi ak\u0131lla \u015fekillendiren VoiceAI<\/strong> teknolojisi.<\/p>\n\n\n\n

VoiceAI, standart tu\u015flamal\u0131 sistemlerin \u00f6tesine ge\u00e7erek, m\u00fc\u015fterilerinizin do\u011fal konu\u015fma dilini anlayan, ba\u011flam\u0131 yorumlayan ve \u00e7ok ad\u0131ml\u0131 i\u015flemleri u\u00e7tan uca y\u00f6netebilen yapay zeka tabanl\u0131 bir sesli asistan platformudur. Sesin tonundan m\u00fc\u015fterinin duygusunu analiz edebilen bu teknoloji, gerekti\u011finde konu\u015fma \u00f6zetiyle birlikte canl\u0131 temsilciye aktar\u0131m sa\u011flayarak kesintisiz ve hibrit bir deneyim sunar.<\/p>\n\n\n\n

AI tananl\u0131 m\u00fc\u015fteri deneyimi hzimet ve teknoloji setimiz olan\u00a0AIX<\/strong><\/a>\u2019in\u00a0VocieAI<\/strong><\/a>\u00a0<\/a>mod\u00fcl\u00fc hakk\u0131nda daha fazla bilgi i\u00e7in\u00a0t\u0131klay\u0131n\u0131z<\/strong><\/a>.<\/p>\n\n\n\n

Yaz\u0131m\u0131z\u0131n devam\u0131nda, VoiceAI teknolojisine ve bu teknolojiyle kurgulad\u0131\u011f\u0131m\u0131z yakla\u015f\u0131m\u0131n temel hatlar\u0131na k\u0131saca de\u011finiyor; hayata ge\u00e7irdi\u011fimiz projenin \u00e7er\u00e7evesini ve \u00f6ne \u00e7\u0131kan \u00e7\u0131kt\u0131lar\u0131 genel bir bak\u0131\u015fla payla\u015f\u0131yoruz.<\/p>\n\n\n\n

Keyifli okumalar dileriz.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n
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\u00d6rnek baz\u0131 kullan\u0131mlar<\/strong><\/p>\n\n\n\n

1. Ak\u0131ll\u0131 IVR ve Do\u011fal Konu\u015fma Asistan\u0131 (Perakende & FMCG)<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Bu proje kapsam\u0131nda VoiceAI, perakende ve FMCG markalar\u0131n\u0131n \u00e7a\u011fr\u0131 merkezlerinde klasik tu\u015flamal\u0131 IVR yap\u0131s\u0131n\u0131n yerini al\u0131r. M\u00fc\u015fteriler, sipari\u015f durumu, \u00fcr\u00fcn bulunurlu\u011fu, kampanya bilgisi, iade ve de\u011fi\u015fim gibi konular\u0131 do\u011fal konu\u015fma diliyle iletir. VoiceAI, konu\u015fman\u0131n ba\u011flam\u0131n\u0131 anlayarak \u00e7ok ad\u0131ml\u0131 talepleri otonom \u015fekilde sonu\u00e7land\u0131r\u0131r veya gerekli durumlarda \u00e7a\u011fr\u0131y\u0131 konu\u015fma \u00f6zetiyle canl\u0131 temsilciye aktar\u0131r.<\/p>\n\n\n\n

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2. Ak\u0131ll\u0131 AI Anket ve M\u00fc\u015fteri Geri Bildirim Asistan\u0131<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

VoiceAI, al\u0131\u015fveri\u015f veya m\u00fc\u015fteri hizmetleri deneyimi sonras\u0131nda m\u00fc\u015fterileri otomatik olarak arayarak etkile\u015fimli anketler ger\u00e7ekle\u015ftirir. Sabit soru setleri yerine, m\u00fc\u015fterinin verdi\u011fi yan\u0131tlara g\u00f6re ilerleyen dinamik bir diyalog kurar. Ses tonu, duygu durumu ve konu\u015fma ak\u0131\u015f\u0131 analiz edilerek yaln\u0131zca say\u0131sal skorlar de\u011fil, nitel i\u00e7g\u00f6r\u00fcler de \u00fcretilir.<\/p>\n\n\n\n

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3. Ak\u0131ll\u0131 Sipari\u015f, Teslimat ve \u0130ade Asistan\u0131<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Bu projede VoiceAI, sipari\u015f durumu sorgulama, teslimat tarihi \u00f6\u011frenme, adres g\u00fcncelleme ve iade talebi olu\u015fturma gibi s\u00fcre\u00e7leri u\u00e7tan uca y\u00f6netir. Kurumsal sistemlerle entegre \u00e7al\u0131\u015fan yap\u0131 sayesinde m\u00fc\u015fteri, i\u015flem s\u0131ras\u0131nda temsilciye ihtiya\u00e7 duymadan s\u00fcreci tamamlayabilir. Yo\u011fun kampanya d\u00f6nemlerinde \u00e7a\u011fr\u0131 merkezi y\u00fck\u00fc \u00f6nemli \u00f6l\u00e7\u00fcde azal\u0131r.<\/p>\n\n\n\n

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4. Ak\u0131ll\u0131 Ara\u00e7 Kiralama M\u00fc\u015fteri Asistan\u0131<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Ara\u00e7 kiralama firmalar\u0131na \u00f6zel olarak kurgulanan bu VoiceAI \u00e7\u00f6z\u00fcm\u00fc; rezervasyon durumu, ara\u00e7 teslim ve iade bilgileri, s\u00f6zle\u015fme detaylar\u0131, ek hizmet talepleri ve uzatma i\u015flemlerini sesli asistan \u00fczerinden y\u00f6netir. M\u00fc\u015fteri, \u00e7a\u011fr\u0131 s\u0131ras\u0131nda ihtiyac\u0131n\u0131 do\u011fal bir \u015fekilde ifade eder; VoiceAI, ilgili s\u00fcreci ba\u015ftan sona y\u00f6nlendirir veya gerekli durumlarda \u00e7a\u011fr\u0131y\u0131 ilgili ekibe \u00f6zetleyerek aktar\u0131r.<\/p>\n\n\n\n

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5. Ak\u0131ll\u0131 Sat\u0131\u015f Destek ve Lead \u00d6n Niteliklendirme Asistan\u0131<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

VoiceAI, kampanya, \u00fcr\u00fcn veya bayi ba\u015fvurular\u0131 i\u00e7in gelen \u00e7a\u011fr\u0131lar\u0131 kar\u015f\u0131lar. M\u00fc\u015fterinin ihtiyac\u0131n\u0131 analiz eder, uygun sorularla \u00f6n niteliklendirme yapar ve toplanan bilgileri yap\u0131land\u0131r\u0131lm\u0131\u015f bir \u00f6zetle sat\u0131\u015f ekiplerine aktar\u0131r. Bu sayede sat\u0131\u015f ekipleri yaln\u0131zca ger\u00e7ekten ilgili ve nitelikli taleplere odaklanabilir.<\/p>\n\n\n\n

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Ba\u015far\u0131 Hikayesi<\/strong>
Sahadan Y\u00f6netime: VoiceAI Destekli Kapsay\u0131c\u0131 Bir \u00c7al\u0131\u015fan \u0130\u00e7g\u00f6r\u00fc Modeli<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

T\u00fcrkiye genelinde g\u00fc\u00e7l\u00fc bir bilinirli\u011fe ve yayg\u0131n bir m\u00fc\u015fteri temas\u0131na sahip, \u00e7ok kanall\u0131 yap\u0131da faaliyet g\u00f6steren k\u00f6kl\u00fc bir perakende ve ya\u015fam markas\u0131 ile y\u00fcr\u00fct\u00fclen bir proje kapsam\u0131nda; geni\u015f bir \u00e7al\u0131\u015fan kitlesine sahip, farkl\u0131 fonksiyon ve kademelerde insan deneyimini merkeze alan b\u00fcy\u00fck \u00f6l\u00e7ekli bir organizasyonda VoiceAI destekli bir \u00e7al\u0131\u015fan i\u00e7g\u00f6r\u00fc \u00e7al\u0131\u015fmas\u0131 hayata ge\u00e7irilmi\u015ftir. Proje, mavi yaka, beyaz yaka, orta d\u00fczey y\u00f6netici ve \u00fcst d\u00fczey y\u00f6netici olmak \u00fczere d\u00f6rt ana \u00e7al\u0131\u015fan grubunu kapsayacak \u015fekilde tasarlanm\u0131\u015ft\u0131r.<\/p>\n\n\n\n

Bu yakla\u015f\u0131m sayesinde, geleneksel olarak insan eliyle y\u00fcr\u00fct\u00fclen anket \u00e7al\u0131\u015fmalar\u0131na k\u0131yasla daha y\u00fcksek eri\u015fim oranlar\u0131na ula\u015f\u0131lm\u0131\u015f; \u00e7al\u0131\u015fanlar\u0131n duygu, beklenti ve deneyimlerine ili\u015fkin daha derinlikli, samimi ve ba\u011flamsal bilgiler elde edilmi\u015ftir. VoiceAI kullan\u0131m\u0131, \u00f6zellikle sahadaki \u00e7al\u0131\u015fanlara ula\u015fma, kat\u0131l\u0131m\u0131 art\u0131rma ve ifade zenginli\u011fi sa\u011flama a\u00e7\u0131s\u0131ndan belirgin bir fark yaratm\u0131\u015ft\u0131r.<\/p>\n\n\n\n

Proje, tek seferlik bir \u00f6l\u00e7\u00fcm olman\u0131n \u00f6tesinde, geli\u015ferek devam eden bir yap\u0131 olarak ele al\u0131nmaktad\u0131r. S\u00fcrekli iyile\u015ftirme yakla\u015f\u0131m\u0131yla, sahadan gelen geri bildirimler do\u011frultusunda zenginle\u015ftirilen bu modelin; zaman i\u00e7inde organizasyonun insan deneyimini daha b\u00fct\u00fcnc\u00fcl bi\u00e7imde anlamas\u0131na ve stratejik karar s\u00fcre\u00e7lerini daha g\u00fc\u00e7l\u00fc i\u00e7g\u00f6r\u00fclerle beslemesine katk\u0131 sa\u011flamas\u0131 hedeflenmektedir.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

De\u011ferli \u00c7al\u0131\u015fma Arkada\u015flar\u0131m\u0131z \/ \u0130\u015f Ortaklar\u0131m\u0131z, Bu haftaki b\u00fcltenimizde oda\u011f\u0131m\u0131z, \u00e7a\u011fr\u0131 merkezi ve m\u00fc\u015fteri hizmetleri operasyonlar\u0131nda sesi ak\u0131lla \u015fekillendiren VoiceAI teknolojisi. VoiceAI, standart tu\u015flamal\u0131 sistemlerin \u00f6tesine ge\u00e7erek, m\u00fc\u015fterilerinizin [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":1973,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1972","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haber"],"_links":{"self":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts\/1972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/comments?post=1972"}],"version-history":[{"count":10,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts\/1972\/revisions"}],"predecessor-version":[{"id":1995,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts\/1972\/revisions\/1995"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/media\/1973"}],"wp:attachment":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/media?parent=1972"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/categories?post=1972"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/tags?post=1972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}