2018 y\u0131l\u0131 d\u00fcnyada k\u00fcresel ekonomik krizin belirginle\u015fmeye ba\u015flad\u0131\u011f\u0131, \u00fclkelerin hem siyasi hem de ekonomik olarak stratejik hamleler yapt\u0131klar\u0131, yak\u0131n co\u011frafyam\u0131z i\u00e7inse Ortado\u011fu\u2019da ya\u015fanmakta olan ve muhtemelen gelecek y\u0131llara ta\u015f\u0131nmas\u0131 beklenen siyasi ve askeri hareketlili\u011fin ya\u015fand\u0131\u011f\u0131 ve t\u00fcm bunlar\u0131n do\u011frudan ve dolayl\u0131 olarak \u00fclkemize etkide bulundu\u011fu bir y\u0131l oldu.<\/p>\n\n\n\n
\u00dclke olarak da y\u0131l\u0131n ikinci \u00e7eyre\u011finden itibaren hissedilmeye ba\u015flayan ekonomik s\u0131k\u0131nt\u0131lar y\u0131l\u0131n sonlar\u0131n\u0131 ya\u015fad\u0131\u011f\u0131m\u0131z \u015fu g\u00fcnlerde art\u0131k belirginle\u015fmeye ba\u015flad\u0131. Bu durumun etkisi do\u011fal olarak sekt\u00f6r\u00fcm\u00fcz\u00fc de az ya da \u00e7ok etkiledi etkilemeye de devam edecek gibi g\u00f6r\u00fcn\u00fcyor.<\/p>\n\n\n\n
2017 y\u0131l\u0131 verilerine g\u00f6re sekt\u00f6r\u00fcm\u00fcz %13,3 oran\u0131nda b\u00fcy\u00fcm\u00fc\u015ft\u00fc. Art\u0131k olgunluk d\u00f6neminde olan sekt\u00f6r\u00fcm\u00fcz\u00fcn b\u00fcy\u00fcme grafi\u011fi son birka\u00e7 y\u0131ld\u0131r asgari \u00fccret art\u0131\u015flar\u0131yla \u00e7ok paralellik g\u00f6steriyor. Bu y\u0131l ki b\u00fcy\u00fcme oranlar\u0131n\u0131n da sene ba\u015f\u0131ndaki asgari \u00fccret oranlar\u0131yla paralellik g\u00f6sterece\u011fini tahmin ediyoruz.<\/p>\n\n\n\n
Bunun d\u0131\u015f\u0131nda bu y\u0131l ve takip eden y\u0131llarda \u00f6zellikle d\u0131\u015f kaynak \u00e7a\u011fr\u0131 merkezi i\u015fletmecili\u011finin en b\u00fcy\u00fck problemi do\u011fru fiyatlama olacakt\u0131r.<\/p>\n\n\n\n
Ya\u015fad\u0131\u011f\u0131m\u0131z ekonomik krizler asl\u0131nda zaman zaman bizlere, iyi ki \u00c7a\u011fr\u0131 Merkezi sekt\u00f6r\u00fcndeyiz duygusunu hissetmemizi de sa\u011fl\u0131yor. \u00c7\u00fcnk\u00fc b\u00f6yle kriz d\u00f6nemleri kurumlar\u0131n i\u00e7lerine kapanmak yerine m\u00fc\u015fterileri ile sa\u011fl\u0131kl\u0131 ileti\u015fim kurmalar\u0131n\u0131n \u00e7ok gerekli oldu\u011fu, m\u00fc\u015fteri deneyimini \u00e7ok \u00f6nemsemeleri gerekti\u011fi d\u00f6nemler oluyor. Kurumlar ister i\u00e7 kaynakla ister d\u0131\u015f kaynakla m\u00fc\u015fteri hizmetlerini y\u00fcr\u00fct\u00fcyor olsun ileti\u015fim hizmetlerini bir \u015fekilde devaml\u0131 k\u0131lmak mecburiyetindeler. Bu da bizim sekt\u00f6r\u00fcm\u00fcz\u00fcn ekonomik kriz d\u00f6nemlerinde b\u00fcy\u00fcmese bile g\u00fcc\u00fcn\u00fc korumas\u0131na yard\u0131mc\u0131 oluyor.<\/p>\n\n\n\n
EkoCCS, 2017\u2019yi y\u0131l\u0131n ba\u015f\u0131nda ya\u015fad\u0131\u011f\u0131 birle\u015fme s\u00fcrecini t\u00fcm sene boyunca olgunla\u015ft\u0131rm\u0131\u015f ve 2018\u2019e haz\u0131r girmi\u015fti. 2018 y\u0131l\u0131, EkoCCS a\u00e7\u0131s\u0131ndan kurumsal m\u00fc\u015fterilerinde hizmet \u00e7e\u015fitlili\u011fi bak\u0131m\u0131ndan derinle\u015fti\u011fi bir y\u0131l oldu. Yeni m\u00fc\u015fteri kazanmaya da devam ettik. Hizmet verdi\u011fimiz marka say\u0131s\u0131n\u0131 160\u2019\u0131n \u00fczerine \u00e7\u0131kard\u0131k.<\/p>\n\n\n\n
2019 y\u0131l\u0131 neredeyse t\u00fcm ekonomi d\u00fcnyas\u0131n\u0131n hemfikir oldu\u011fu zorlu bir y\u0131l olacak. Bunun i\u015faretlerini \u015fimdiden in\u015faat ve perakende sekt\u00f6rlerinde ya\u015fanan geli\u015fmelerden alabiliyoruz. \u00dclke olarak y\u00fcksek enflasyonlu bir d\u00f6nemin i\u00e7erisine girece\u011fiz. Buna paralel olarak da daralan bir ekonomik s\u00fcrecin i\u00e7erisine girece\u011fiz. Bu ekonomik s\u00fcre\u00e7 sekt\u00f6r\u00fcm\u00fcze nas\u0131l yans\u0131yacak hep beraber g\u00f6rece\u011fiz.<\/p>\n\n\n\n
2019 da sekt\u00f6r\u00fcm\u00fcz i\u00e7in ilk \u00f6nemli d\u00f6neme\u00e7 sene ba\u015f\u0131nda belirlenecek olan asgari \u00fccret oran\u0131. \u00d6zellikle d\u0131\u015f kaynak hizmeti sunan sekt\u00f6r payda\u015flar\u0131n\u0131n hizmet fiyatlamalar\u0131nda bu oran kritik \u00f6nem ta\u015f\u0131yacak domino etkisi yaratabilecek bir konu.<\/p>\n\n\n\n
Bir di\u011fer \u00f6nemli d\u00f6neme\u00e7 de asgari \u00fccret art\u0131\u015flar\u0131yla birlikte SGK te\u015fviklerinin devam edip etmeyece\u011fi konusu olacak. \u00d6zellikle asgari \u00fccret oran\u0131n tahminlerin \u00fczerinde y\u00fcksek olu\u015fmas\u0131 durumunda bir dengeleyiciye ihtiya\u00e7 duyulabilir.<\/p>\n\n\n\n
Son olarak da ya\u015fanacak ekonomik krizin \u015firketlerin nakit ak\u0131\u015f\u0131n\u0131 ne derece etkileyece\u011fi de sekt\u00f6r\u00fcm\u00fcz i\u00e7in \u00e7ok \u00f6nemli bir husus olacak.<\/p>\n\n\n\n
T\u00fcm bunlar\u0131n \u0131\u015f\u0131\u011f\u0131nda sekt\u00f6r\u00fcm\u00fcz\u00fc olu\u015fturan t\u00fcm payda\u015flar i\u00e7in m\u00fccadeleyle ge\u00e7ecek bir y\u0131la haz\u0131r olmal\u0131y\u0131z.<\/p>\n\n\n\n
EkoCCS, m\u00fc\u015fterileri ile olan hizmet ili\u015fkisini \u00e7e\u015fitlendirerek ve derinle\u015ftirerek, yak\u0131n \u00e7al\u0131\u015fma ve iyi hizmet felsefesi ile 2019\u2019a haz\u0131r olarak giriyor.<\/p>\n\n\n\n
Call Center Life, 2018 \u00d6zel Say\u0131s\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"
2018 y\u0131l\u0131 d\u00fcnyada k\u00fcresel ekonomik krizin belirginle\u015fmeye ba\u015flad\u0131\u011f\u0131, \u00fclkelerin hem siyasi hem de ekonomik olarak stratejik hamleler yapt\u0131klar\u0131, yak\u0131n co\u011frafyam\u0131z i\u00e7inse Ortado\u011fu\u2019da ya\u015fanmakta olan ve muhtemelen [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":1094,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haber"],"_links":{"self":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts\/1093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/comments?post=1093"}],"version-history":[{"count":1,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts\/1093\/revisions"}],"predecessor-version":[{"id":1095,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/posts\/1093\/revisions\/1095"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/media\/1094"}],"wp:attachment":[{"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/media?parent=1093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/categories?post=1093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/echoccs.com\/wp-blog\/index.php\/wp-json\/wp\/v2\/tags?post=1093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}